Is It Plugged In?Posted: January 25, 2012
Today was an excellent example of when tech support is all about the question, “Is it plugged in?”
One classroom was having difficulty getting a network served typing program up and running. I did all the more advanced troubleshooting including reinstalling and reconnecting to the server. It turns out that all these machines were connecting through the wireless which, while recently upgraded, has a few bugs still to shake out. The ethernet hub was lurking on the floor, unpowered and yet so powerful. The IT guy later went by the room and discovered this. Grr. I did not check the fundamentals; I did not start from the ground up.
An email thread on another IT issue also showed that an ethernet cable was disconnected from a printer that had mysteriously stopped printing.
Always ask, “Is it plugged in?”